Are you on for a challenge where you will have an essential part in our customer’s success? Are you energized by getting the best out of people? And do you like working in an international environment
Team Lead Customer Service
Capelle Aan Den IJssel | Fulltime
This is Eastman Chemical
Eastman is a global specialty chemical company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Our market-driven approaches take advantage of world-class technology platforms and leading positions in attractive end-markets such as transportation, building and construction, and consumables. Eastman focuses on creating consistent, superior value for all stakeholders. As a globally diverse company, Eastman serves customers in approximately 100 countries and had 2016 revenues of approximately $9 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 15,000 people around the world.
This is the Role
As Team Lead Customer Service at Eastman Chemical you will be working in close collaboration with Sales and other Supply Chain functions to ensure Customer Service Excellence. You will be responsible for leading and coaching your team of Customer Service Representatives to achieve Operational Excellence in line with business needs & strategy.
Your goal: ensuring Eastman will be an essential part of our customer’s success.
You have learned that team management, accountability for budget and relevant Key Performance Indicators are an integral part of the role and enjoy striving for optimal performance. This role makes things happen for our business, you develop and apply best practices. Actively motivating change and embracing new solutions with a high bias for action will drive improvements without compromising compliance.
A responsible and important leadership role where client is king and no day will be the same!
This is who you are
You are passionate about leading and managing a team of professionals and you are naturally inspiring and coaching them to the next performance level. With your strong collaboration and people management skills, you make people work together in a natural way generating value for our customers. Experience in change management is preferable.
In your world complexity is a source of value and you want to become part of customer’s success. You create value for the business with your ability to see “the bigger picture” and your drive to go “above and beyond” your role.
With your optimistic customer focused mindset and courageous leadership, you dare to challenge existing paradigms and “status quo”. You also have a track record of delivering results while balancing risk & reward. With your excellent multi-tasking skills you can work under pressure while manage competing priorities.
This is what you bring
- Bachelor degree and experience in the field of Supply Chain Management, preferably 3-5 years in a similar role.
You have experience in customer service, complaint management, outbound logistics, order-2-cash cycles. You are known for your commercial aptitude.
- Knowledge of software systems as MS Office and SAP.
- You have experience with key performance indicators, maintaining measures and perform analytics to drive continuous improvement.
- Experience & knowledge of the application of and impact of pricing, INCO terms and payment terms (i.e. Letter of Credit) in an interregional trade environment.
- Good written and spoken communication in English.
This is what we offer
Our spirit of innovation and collaboration along with our diversified business line creating challenges and opportunities for growth is what makes Eastman a great place to build a career. Here, you can find opportunities to grow professionally, competitive salaries, outstanding benefits, and a global work environment.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
For further information about this position please contact Jasper Meester via +31646277627 or send your application via the apply button.
Acquisition regarding this vacancy is not appreciated.
Keywords; Team Lead Customer Service, Capelle aan den IJssel, Zuid-Holland, ERP, Logistics, Supply Chain Manager, Supply, Customer Service, Technology, Operations
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