You have passion for delivering high quality service to customers by executing and fulfilling orders, resolving complaints and handling customer requests.
You are energized by managing complex processes. Working in an international environment with over 30 nationalities…… Welcome to Eastman Chemical…
Customer Service Representative English//German/Export
Based in Rotterdam | Fulltime
This is Eastman
Eastman is a global advanced materials and specialty additives company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Its market-driven approaches take advantage of world-class technology platforms and leading positions in attractive end-markets such as transportation, building and construction and consumables. Eastman focuses on creating consistent, superior value for all stakeholders. As a globally diverse company, Eastman serves customers in more than 100 countries and had 2017 revenues of approximately $9.5 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 14,500 people around the world. For more information, visit www.eastman.com.
This is the Role
As Customer Service Representative (CSR) you continuously strive for an optimal Order Management process. As primary contact for our customers you will be making sure that everything is arranged to guarantee on-time deliveries. In some cases, you will also be responsible for the coordination of the logistic processes. As first point of contact you will not only handle order entry but also manage customer inquiries, complaints, service level issues and you will be screening actual orders against the forecast. By monitoring and obtaining customer - and market trends, you are the source of competitive intelligence and valuable market insights. Because the products portfolio is diverse and complex, your priorities will change daily.
This is who you are
As Customer Service Representative you are open minded, stress resistant, proactive and you like challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs and you are excellent in managing expectations and relations.
You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way. Needless to say, that in your opinion the customer is always king!
This is what you bring
- Bachelor’s Degree or equivalent;
- Previous experience in Customer Service, Supply Chain or Internal Sales experience in an International environment is preferred;
- Knowledge of logistics processes and INCO terms plus related customs procedures and documentation;
- Experience with orders outside the EU is preferred.
- Fluent in English and German is required, both verbal and written; French and/or Italian in addition is a plus;
- Experience with SAP / ERP system is preferred.
- Good analytical skills
This is what we offer
Our spirit of innovation and collaboration along with our diversified business line creating challenges and opportunities for growth is what makes Eastman a great place to build a career. Here, you can find opportunities to grow professionally, competitive salary, outstanding benefits, and a global work environment.
Eastman is committed create a powerful diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
For further information about this position please contact Natalie Backx (+31 6 54 25 45 56Call: +31 6 54 25 45 56) or send your application via the apply button.
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